Terms and Conditions

Product Condition
All items sold in our store are vintage or pre-owned unless otherwise stated.

Our Promises to You

At I Dream Vinyl, we are committed to providing you with a seamless and enjoyable shopping experience. We promise to:

  • Order Processing: Process your orders accurately and efficiently.
  • Product Condition: Clearly describe the condition of all our products, especially our vintage, rare, out-of-print, and hard-to-find items. While we strive for accuracy, please understand that vintage items may show signs of age.
  • Privacy: Protect your personal information and maintain the confidentiality of your data in accordance with our Privacy Policy.
  • Customer Service: Offer helpful and responsive customer support to address any inquiries or concerns you may have.

Your Responsibilities as a Customer

We expect our customers to adhere to the following guidelines when using our website and purchasing from us:

  • Website Usage: Use our website for lawful purposes only and in a manner that does not infringe upon the rights of, restrict, or inhibit the use and enjoyment of the site by any other user.
  • Accurate Information: Provide accurate and up-to-date information during the checkout process, including shipping and billing details.
  • Returns: Familiarize yourself with our return policy before making a purchase. Items must be returned in their original condition (unless otherwise stated) within the specified return period.
  • Intellectual Property: Respect our intellectual property rights and do not use our content or branding without permission.

Resolving Issues and Disagreements

We aim to resolve any issues fairly and efficiently. Our approach to handling problems includes:

  • Returns and Refunds: If you wish to return an item, please contact us within [[Number]] days of receipt. Refunds will be issued upon inspection and confirmation of the item's condition, minus original shipping costs. For detailed information, please refer to our full Return Policy.
  • Disagreements: In the event of a disagreement, we encourage open communication. If a resolution cannot be reached amicably, disputes will be settled in accordance with the laws of Ontario, Canada.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at [[email]] with photographic evidence. We will work with you to find a satisfactory solution, which may include a replacement or refund.

Thank you for choosing I Dream Vinyl. We appreciate your understanding and cooperation with these terms and conditions.

For any questions regarding these terms, please contact us at [[email]] or visit our website at [[website]].